Man with Van Harrow Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Harrow provides removal, transport and related services. By making a booking, using our services or allowing work to commence, you agree to be bound by these terms. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the individual, business or organisation requesting or paying for the services.

We, us, our means Man with Van Harrow as the provider of the services.

Services means any removal, transport, loading, unloading, packing, unpacking, furniture disassembly or reassembly, or related services we agree to provide.

Goods means the items and personal property that we are asked to move or handle in connection with the services.

Writing or written means email, online forms or any other agreed written communication method, excluding instant messaging platforms where records may not be retained.

2. Scope of Services

We provide man and van removal and transport services primarily within Harrow and surrounding areas, and to and from other locations within the United Kingdom as agreed at the time of booking. The exact scope of the services, including addresses, dates, times, number of personnel and vehicle size, will be confirmed in writing when you make your booking.

Any additional services requested on the day, such as extra stops, additional items, or extended loading or unloading times, will be subject to availability and may incur extra charges. We are not obliged to perform any services that were not agreed or reasonably anticipated at the time of booking.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the addresses, access conditions, floors, parking arrangements, property size, and an approximate or detailed inventory of items to be moved.

3.2 Quotations are based on the information you provide. If the information is incomplete, inaccurate or changes, we reserve the right to adjust the price, refuse additional work or amend the service date or time.

3.3 A booking is not confirmed until we have sent written confirmation. We may also require a deposit or full payment in advance, as notified to you at the time of booking.

3.4 It is your responsibility to check the booking confirmation carefully and notify us promptly of any errors or omissions. If you do not contact us to correct any errors before the service date, we will rely on the details in our confirmation as the final agreed instruction.

4. Prices and Payments

4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Any minimum charge period or call-out fee will be specified at the time of booking.

4.2 Unless otherwise stated, prices exclude congestion charges, tolls, parking charges, parking fines, ferry charges or other third-party fees incurred in connection with the services. These will be payable by you in addition to our charges.

4.3 We may require a deposit or pre-payment to secure your booking. The amount and due date will be stated in our quotation or booking confirmation. Deposits are non-refundable except as expressly stated in these terms or required by law.

4.4 All remaining balances must be paid in full on or before completion of the services, unless we have agreed alternative payment terms in writing. We accept payment by methods notified to you at the time of booking.

4.5 If payment is not made when due, we may suspend or refuse to carry out the services, retain the goods until payment is received in full, and charge interest on overdue sums at the statutory rate from the due date until the date of actual payment. You will be responsible for any reasonable costs we incur in recovering overdue payments.

5. Changes and Cancellations by the Client

5.1 If you need to change the date, time, addresses or scope of the services, you must notify us in writing as early as possible. All changes are subject to availability and our agreement. We reserve the right to adjust the price where changes result in additional time, distance, labour or vehicle requirements.

5.2 If you wish to cancel your booking, the following cancellation terms will normally apply.

a. Cancellations more than 7 days before the scheduled service date. Any deposit paid may be partially or fully refunded at our discretion, or held as a credit against a future service, subject to agreement.

b. Cancellations between 7 days and 48 hours before the scheduled service date. We may retain all or part of the deposit and may charge a reasonable cancellation fee to cover administrative and opportunity costs.

c. Cancellations less than 48 hours before the scheduled start time or failure to be present when we arrive. We may charge up to 100 percent of the estimated price to cover our costs and lost work.

5.3 If you are not ready to proceed when our team arrives, or if keys, access or packing are not prepared as agreed, any waiting time will be chargeable at our standard rates and minimum periods.

6. Changes and Cancellations by Us

6.1 We will use all reasonable efforts to provide the services on the agreed date and at the agreed time. However, in rare circumstances we may need to amend or cancel a booking due to events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures or legal restrictions.

6.2 Where we need to change the date or time, we will offer the earliest suitable alternative. If we have to cancel your booking and cannot offer a suitable alternative, our liability will be limited to refunding any deposit or pre-payment you have made in respect of the cancelled services.

6.3 We are not liable for any indirect or consequential losses, such as lost income, missed appointments or additional costs, arising from a necessary change or cancellation, except where required by law.

7. Client Responsibilities

7.1 You are responsible for.

a. Providing accurate information about the job and updating us of any changes.

b. Ensuring suitable parking is available for our vehicle, including any necessary permits or permissions.

c. Ensuring adequate access at both collection and delivery locations, including clear hallways, stairways and lifts where required.

d. Packing your goods safely and securely, unless packing services are explicitly included in your booking.

e. Disconnecting and preparing appliances, and ensuring all items are safe to transport.

f. Arranging appropriate insurance for high-value or fragile items if you wish to have additional cover beyond any limited liability stated in these terms.

7.2 You must not ask our staff to move or transport any item that is illegal, unsafe, excessively heavy or otherwise beyond reasonable expectations for a man and van service. We may refuse to move items that we consider to present a risk of damage or injury.

8. Excluded and Prohibited Items

8.1 Unless specifically agreed in writing before the service, we will not knowingly move or handle.

a. Live animals, plants requiring special care, or perishable goods.

b. Explosives, weapons, ammunition, flammable substances, or other hazardous materials.

c. Cash, jewellery, precious metals, securities, important documents or collections of exceptional value.

8.2 If such items are included without our knowledge, they are moved entirely at your risk. We will not be liable for loss of, or damage to, any excluded or prohibited items.

9. Waste, Disposal and Environmental Regulations

9.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste carrier and will only remove items for disposal where this has been agreed as part of the booking and is compliant with current regulations.

9.2 You must not ask us to dispose of household waste, commercial waste or hazardous materials in a way that breaches legal requirements. We reserve the right to refuse to carry any items for disposal if we believe it would contravene regulations or our licence conditions.

9.3 Where we agree to remove items for disposal or recycling, any associated fees, including tipping fees, recycling centre charges or specialist disposal costs, will be payable by you in addition to our standard charges. We are not responsible for any fines or penalties arising from your failure to accurately describe the items to be disposed of.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this clause.

10.2 We will not be liable for loss or damage arising from.

a. Your failure to pack goods properly, unless we have provided packing services.

b. Inherent defects, weaknesses or pre-existing damage in items being moved.

c. Normal wear and tear, minor marks or scuffs that may reasonably occur during moving.

d. Changes in atmospheric conditions such as damp, mould, rust or infestation.

e. Mechanical or electrical derangement of appliances or equipment unless there is clear evidence of external damage caused by our negligence.

10.3 We will not be liable for any loss or damage where this arises from your failure to provide accurate information, adequate access, parking, or where items must be moved in an unusual or high-risk manner, for example over balconies or through windows, contrary to our advice.

10.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable value proportionate to the fees paid for the services, unless a higher value has been agreed in writing in advance and an additional charge made to reflect the increased risk or insurance requirement.

10.5 We will not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity or emotional distress, even if foreseeable.

11. Claims and Time Limits

11.1 You must inspect your goods and the premises as soon as reasonably practicable after completion of the services.

11.2 Any claim for loss or damage that you believe is our responsibility must be notified to us in writing as soon as possible and in any event within 7 days of the service date. Your notice should include a clear description of the loss or damage, supporting evidence where available, and details of the items concerned.

11.3 We may arrange to inspect any alleged damage before considering a remedy. Failure to notify us within the specified period may affect our ability to investigate the claim and may limit or extinguish any liability we may have, except where restricted by law.

12. Access, Parking and Property Damage

12.1 You are responsible for ensuring that suitable parking is available for our vehicle as close as reasonably possible to the property entrance. Any parking fees or fines incurred while following your instructions or using spaces you have designated will be payable by you.

12.2 While we take care to avoid damage, we are not responsible for damage to driveways, paths, grounds or other surfaces caused by the weight or movement of our vehicles, where you have requested or agreed that we park or drive in those areas.

12.3 If we are required to move items through narrow hallways, staircases or doorways, or in situations where the size of the item carries a significant risk of contact or damage, we may ask you to sign a disclaimer acknowledging the increased risk. In such cases, our liability for resulting damage may be limited, except where caused by our failure to exercise reasonable care and skill.

13. Delays and Waiting Time

13.1 We will use reasonable efforts to arrive at the agreed time, but traffic, weather and other factors outside our control may cause delays. Any time of arrival or completion is an estimate and not guaranteed unless expressly stated in writing as a guaranteed service.

13.2 If we are delayed by circumstances beyond our control, we will not be liable for resulting losses. Where appropriate, we may adjust the price if our staff are required to wait for extended periods due to issues with access, keys, documentation or your readiness to proceed.

14. Insurance

14.1 We maintain appropriate insurance cover for our business operations, including public liability insurance, in line with industry standards for removal and man and van services.

14.2 Our insurance does not replace your responsibility to arrange adequate insurance for your goods. You should check whether your home, contents or business insurance provides cover for items in transit and consider arranging additional cover if necessary.

15. Subcontracting

15.1 We may, at our discretion, use vetted subcontractors or partner companies to carry out all or part of the services. Where we do so, these Terms and Conditions will still apply, and we will remain responsible for the proper performance of the services.

16. Complaints

16.1 If you are dissatisfied with any aspect of our services, please raise the issue with us as soon as possible so that we can try to resolve the matter. Formal complaints should be submitted in writing, providing all relevant details, including dates, addresses and a description of the issue.

16.2 We will acknowledge your complaint and aim to respond within a reasonable time, setting out our findings and any proposed resolution.

17. Data Protection and Privacy

17.1 We will collect and process personal information such as names, addresses and contact details only to the extent necessary to provide our services, manage bookings, handle payments and communicate with you.

17.2 We will take reasonable steps to keep your information secure and will not sell or disclose it to third parties except where necessary to provide the services, comply with legal obligations or enforce our rights.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

19.2 No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.

19.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services we provide to you.